I went through Repairpal (dot) com to find a shop to fix my fuel pump. I chose a participating shop close to my home (Premier Auto Service Loveland) that offers a 12month/ 12,000 mile warranty. I had the repair done on March 17th, drove the car home and needed to have the car returned to the shop two days later as the repair made did not adequately address the problem. I received a call from Glen on the 20th stating it was going to cost an additional $120 for them to fix the fuel pump. As this was supposed to be covered under warranty, I was very upset by the news... what's the point of having a warranty if it isn't going to be honored? Tim, the owner, worked with Andrew from RepairPal to deliver on the warrantied repairs at no additional charge and apologized for any miscommunication regarding the pricing and repair work. While I am not happy that I had to go through the extra hassle, I am very pleased that Tim stepped up and remedied the situation - even going the extra mile to show me the parts used and how they work together to give me a better understanding of the repairs made.
We're committed to honoring our warranty, Melissa, and I apologize for any miscommunication on our behalf during your repair process. This being said, I'm happy we were able to help out in the end, and I hope you'll consider us again the next time you find yourself in need. We'll be glad to lend a hand again in the future. -Tim P.
- Premier Auto Service Center of Loveland